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Privacy Policy

Snoworks is committed to protecting the privacy of personal information you provide.  This privacy policy applies to Snoworks and not any other organisations, hotels or companies, it is your responsibility to check the policies of these other providers.

We have taken all reasonable steps to have in place appropriate security measures to protect your information. This policy lets you know what, why and how we store information about you and the precautions taken.

Snoworks online booking security

All appropriate steps have been taken to ensure the security of information entered on this site. When you book with us, a secure server is used, your card details are not stored on the Snoworks server and all card payments are secured by Stripe. We take full responsibility for ensuring that proper security measures are in place to protect your information.

Our entire online booking system is secured using industry standard data encryption for transmission of any personal information including card details you provide online. Known as the SSL (Secure Sockets Layer), you can check this is active by looking for the padlock symbol on many browsers. This encryption provides greater consumer protection than many forms of offline card payments.

Use of cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Different websites can each send their own cookies to your browser if your preferences allow it. Your browser only allows a site to access the cookies it sent to you, not the cookies sent by other sites. You can configure your browser to accept or reject cookies.

We work with third-party cookie providers, Google Analytics, who place cookies on your computer to collect information on our behalf. When you visit Snoworks.co.uk, a cookie containing a value that uniquely identifies you to us is sent to your browser and stored on your computer’s hard drive. None of your secure information, such as credit card and payment details or password, is collected by these cookies. However, we use the cookies to collect the following information: visits, page views, average time on site, referrals. All information collected by these cookies is sent to Snoworks.co.uk by secure connection. These third party providers are prohibited from using our data for any other purposes. All information will be retained as long as necessary.

Your Information

Your information is collected when you request information from us, contact us, register your preferences on our website, subscribe to email communications/newsletters, take part in competitions or surveys, provide us with feedback such as customer reviews or make a booking with us.

In order to process your request or booking and to ensure that we meet your requirements we need to use information you provide such as name, your date of birth, contact details, any special needs/dietary requirements, email address, credit/debit card details etc. This includes information about other persons on your booking and you are responsible for ensuring other members of your party sharing your booking are aware of our Privacy Policy and consent to you acting on their behalf. For our ski courses we may request personal information about your previous skiing experience, fitness level, and illness/injury details that may affect on your ability to ski with us.  This information will be stored and shared with our team of instructors to safely manage our ski groups. It is assumed that any personal information you give us you agree to be true.

We will endeavour to keep your information updated whenever we get the opportunity to keep it current, accurate and complete. We will confirm the details we hold about you on request.

Information you enter into our online booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don’t confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won’t store it for longer than necessary and we won’t share it with any other company. Our aim is simply to provide you with the best experience using our website.

Information such as names, phone numbers and email addresses may be shared with our sister company, Snoworks GAP, for the purpose of booking courses with either company.

Data Protection and how we use your Information

Disclosure of personal information

Snoworks will not sell, or allow third parties access to your information without your approval. However, from time to time Snoworks must disclose information.

We must pass your information on to the relevant suppliers of your travel arrangements such as tour/chalet operators, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Disclosures may include the transfer of your personal information between countries. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

We will not pass any information to any person not responsible for part of your travel arrangements, unless requested by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide you with your booking. In making a booking, you consent to this information being passed on to the relevant persons.

Marketing

We do not share any information with third parties, but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers). If you do not wish to receive such approaches in the future, please contact us. To unsubscribe from email communications, please click the relevant section at the foot of these emails. Please allow 14 days for your information to be updated throughout our systems.

Photographs & Video

Snoworks reserves the right to use photographs and video taken during the delivery of its courses and training for reproduction on the Snoworks website or in other Snoworks marketing communications, including but not limited to print or online, without further consideration, accreditation or compensation. Snoworks reserves the right to crop or treat the photographs/video at its discretion. Full names will not be used unless participants express their desire to be identified.

Links to third-party websites

Our website may contain links to other sites not controlled by us. We are not responsible for the content, actions or policies of those websites. It is your responsibility to manage your use of these websites. Our courses are sometimes featured on websites operated by other third parties. We have no control over the contents and practices of these websites. You access and rely upon the contents of these third party websites solely at your own risk. We accept no responsibility for the contents of and practices of on any third party websites linked.

Your rights

You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

You have the right to ask in writing not to receive direct marketing material about our products.  You can also use the “unsubscribe” link on our emails.  Once we are properly notified, we will take the necessary steps to stop using your information in this way.

Contact Details

If you have any questions about the privacy and security of your personal information, please email us on info@snoworks.co.uk

Snoworks Ltd.  Old Mill, Mill Wynd, East Linton, East Lothian, EH40 3AE.  Registered in the UK 250125

(Updated 21 February 2018)